Delivery and Returns

Delivery & Returns Policy

 

DELIVERY CHARGES:

Orders must be placed before 1.30pm to qualitfy for the Next Day service. Delivery charges are calculated when you checkout and are based upon your location. All charges are based on a maximum weight of 30kg. Please allow 3kg of this for Bags, Glass, Packing Box etc - so, max 27kg of goods. For packages larger than this please contact us before placing your order. Our preferred courier is Parcel Force.

 

UK MAINLAND

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£5.95	£4.00
Next Business Day	£8.95	£7.00
Next Business Day (before 12pm)	£10.95	£9.00
Next Business Day (before 10am)	£13.95	£12.00

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HIGHLANDS AND ISLANDS OF SCOTLAND
Comprising Postcodes:
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

 

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£15.30	£11.30

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CHANNEL ISLANDS

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£12.45	£8.45

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ISLE OF WIGHT

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£10.50	£6.50

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ISLE OF MAND AND ISLES OF SCILLY

Comprising Postcodes: BT, IM, TR21-25

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£11.70	£8.70

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NORTHERN IRELAND

Comprising Postcodes: BT, IM, TR21-25

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£11.70	£8.70

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REPUBLIC OF IRELAND

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£15.70	£11.70

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OTHER EUROPEAN COUNTRIES

 

2-3 BUSINESS DAYS

 

ZONE1

BELGUIM, DENMARK, FRANCE, GERMANY, HOLLAND, LUXEMBOURG, MONACO

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£16.80	£13.80

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ZONE 2

AUSTRIA, CZECH REPUBLIC, FINLAND, HUNGARY, LITHUANIA, NORWAY, POLAND, SAN MARIO, SLOVAKIA, SLOVENIA, SWEDEN, SWITZERLAND

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£35.90	£31.90

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ZONE 3
GREECE, ITALY, PORTUGAL, SPAIN

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£29.15	£25.00

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ZONE 4

ESTONIA, LATVIA, MALTA, ROMANIA, TURKEY

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£71.00	£65.00

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ZONE 5

BULGARIA, CANARY ISLANDS, GIBRALTAR

Service	Orders Under £35	Orders Over £35
2-3 Business Days	£40.00	£36.00

 

 

Delivery and Returns Policy

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This document outlines the delivery and returns policies of:

Gosai Stores
146 Wellington Street, Kettering, Northants, NN16 8RN
Tel: 01536-601-686
Email: info@gosaistores.com

Delivery

gosaistores.com has a range of delivery options available. When you have chosen the products you want to buy, the full delivery options and costs will be displayed. The contents of your order and factors such as product availability, weight and delivery postcode will determine what shipping options will be offered. We will endeavour to despatch and deliver all orders as quickly as possible and within the outlined timescale at time of purchase. We cannot be held responsible for any unforeseen issues or delays caused by any delivery partner or third party.

If you have any queries about the delivery of your products or if it has not arrived, please contact us either by email at info@gosaistores.com or call 01536-601-686.

Returns

Customer satisfaction is our priority, if you have any problem with your purchase, please see the below guidelines:

• All items must be returned in unused, original condition with all original packaging and labelling. We will not accept returns on opened, used items or perishable, personalised/made-to-order products, unless the item is found to be faulty.
• We cannot be held responsible for any losses caused as a result of any postal, courier or third party services used when returning an item. We advise you use a recorded-delivery service for your protection.
• Please include a copy of the order/receipt number, details of the return reason, your name, address and telephone details, so that we can process your refund as quickly as possible and can contact you if necessary.

Please send all returns to:
Attention: Customer Services
Gosai Stores
146 Wellington Street, Kettering, Northants, NN16 8RN

If you have any questions about the delivery, return or exchange of goods, please contact us by email on info@gosaistores.com and we will be more than happy to help.